Dominic Scarf
Customer Service Team Leader · Waverley Council
“It just makes you feel like you’re actually making a difference.”A better everyday experience for the people answering your council’s calls.
Award-Winning & Certified
Winner 2023
Finalist 2023
Certified
Trusted by councils across Australia
Features
One platform.
Every touchpoint covered.
One Citizen View
A golden record for every citizen across all connected systems. Say goodbye to duplicates.
Automated Workflows
From submission to resolution. Teams get notified, ERPs update automatically, and citizens stay informed.
24/7 Self-Service Portal
Citizens can lodge requests, track progress, and access council services anytime through a modern portal.
Pre-Built ERP Connectors
mycity™ CRM connects to popular ERPs like Pathway, TechnologyOne and Civica via pre-built integrations.
Real-Time Dashboards
Live KPIs, service levels, and community outcome tracking with customisable reporting.
ISO 27001 Certified
Enterprise-grade security. Your citizens' data is protected to the highest international standards.
Connected systems
Your systems.
Finally, talking.
Bring citizen data from your existing council systems into one place. mycity connects your ERPs, legacy tools and everyday interactions to give your team a shared view of the community.
- Connect Pathway, TechnologyOne, Civica and more
- Bring duplicate records into one citizen view
- Power service requests, workflows and reporting
Your Existing Systems
mycity™
CRM
What You Unlock
One Customer View
Golden citizen record
Citizen Portal
24/7 self-service
Workflows
Automated routing
Cross-Dept Reporting
Live dashboards
Omni-Channel Comms
SMS, email, letters
Request Management
End-to-end tracking
See It In Action
Everyday council work, demonstrated live.
Watch the tools your teams and citizens will use every day — residents lodging and tracking requests through the self-service portal, duplicate records merging into one citizen view, and universal search finding any record across every system in an instant.
24/7 Self-Service Portal
Citizens lodge requests, track progress, and access council services anytime — from any device.
One Citizen View
Automatic duplicate detection and matching merge every record — across systems and within them — into one golden record.
Universal Search
Find residents, addresses, requests, applications, licences, permits, properties and more — all from a single search box.
Workflows Engine
Your council, on Autopilot.
Design workflows that react to any change — route requests, notify citizens, push data to external systems, and connect every tool in your stack. If you can map it, mycity™ can automate it.
Request Updated
Fires when a request status changes to In-Progress
Check Preference
Check if citizen's communication preference is SMS
Send SMS
Notify citizen their request is now In-Progress
What Councils Say
Trusted by local government across Australia
“The platform has already made a big difference to how my team supports our community. It provides us with a clear, consolidated view of each customer's interactions with council, helping us respond more effectively and consistently. What's really exciting is that this is just the beginning. With ongoing development, we'll continue to see new features that will make the system even more powerful and give us an even clearer picture of our customers whenever they interact with council.”
Chantel Jones
Team Leader of Customer Focus — Latrobe City Council