Features
Built for modern councils, powered by smart integrations
Helios is designed for how Australian and New Zealand councils actually operate, across customer service, compliance, request management, and reporting.
Unified Citizen View
See every citizen interaction across all connected systems in one comprehensive profile. Property records, service requests, rates accounts, and correspondence, all in a single, unified view.
1CV
One Customer View™
Phone
Address
Assessment No.
Request No.
Phone
Address
Rates:
Debtors:
Infringements:
Animal Rego:
Total
Latest Calls
Property Locations
Citizen Self-Service Portal
Give citizens a modern, easy-to-use portal where they can lodge requests, check application status, make payments, and access council services 24/7.
My Requests
Advanced Reporting & Analytics
Real-time dashboards and customisable reports that give leadership visibility into service delivery, citizen satisfaction, and operational performance.
LGA Staff
Staff Overview
Dashboard
1,284
Total
438
Submitted
312
In Progress
189
Resolved
84
Critical
Tickets Over Time
By Assignee
ERP Integration Hub
Connect to TechnologyOne, Civica, Open Office, and other council platforms through our pre-built integration hub. No complex middleware required.
LGA Staff
Integrations
Connect council ERP systems to sync citizen data
Connected Systems
4Pathway
Perfect Gym
Civica
Symphony
Available to Connect
TechOne
Enterprise ERP
Merit
Request mgmt
Workflow Automation
Automate routing, escalations, notifications, and approvals to reduce manual handling and close requests faster.
Auto assign after status change
ActiveBlocks
Search blocks...
Triggers
Request Created
Citizen Created
Status Changed
Schedule
Manual Run
Logic
Condition
Delay
Filter
Loop
Trigger
Request Created
Fires when a new service request is submitted
Action
Assign Request
Assign a request to a staff member
Access Control & Security
ISO 27001 certified with enterprise-grade security, role-based access control, and full audit logging. Meet your obligations with confidence.
LGA Staff
Staff Management
Manage council staff accounts and their roles
Administrator
Manager
Officer
Name↕
Email↕
Role↕
Added↕
Actions
And More
Plus everything else you need
Smart Notifications
Document Management
Global Search
Custom Dashboards
SSO / SAML Support
Configurable Fields
Multi-site Support
Bulk Operations