Privacy Policy

GDATA PTY LTD is committed to protecting the privacy of individuals and organisations we work with. This Privacy Policy explains how we collect, use, store, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect the following types of information in the course of providing our services or operating our websites and applications:

• Contact details (e.g. name, email, phone number)
• Organisational details (e.g. job title, council or company name)
• User authentication data (e.g. Single Sign-On identifiers)
• System and usage data (e.g. IP address, browser type, access logs)
• Information provided via support requests, demos, or onboarding processes

We use personal information strictly for business purposes including:

• Delivering and maintaining our data and analytics services
• Supporting platform users and responding to enquiries
• Monitoring platform performance and improving functionality
• Meeting legal, contractual, and regulatory obligations

All personal information collected is stored securely within Australian-based infrastructure. We implement technical and organisational measures to prevent unauthorised access, including encryption, access controls, and secure development practices. We do not store credit card data or unnecessary identifiers.

We retain personal information only for as long as required to fulfil our contractual and legal obligations. Upon project completion or contract termination, data is securely deleted or returned to the client. Retention practices are aligned with the commitments made in our client agreements.

We do not sell or trade personal information. Information may be shared with trusted service providers under strict confidentiality obligations, solely to support our services. Where legally required, we may disclose personal information to regulatory or law enforcement bodies.

You may request access to personal information we hold about you. If any information is inaccurate or outdated, we will take reasonable steps to correct it. Requests should be directed to: support@gdata.com.au

All customer data is hosted within Australia. We do not transfer personal information internationally unless specifically authorised and contractually required by the client.

This Privacy Policy may be updated from time to time to reflect changes in legislation or our operations. The latest version will always be available at www.gdata.com.au/privacy.