Trusted by councils across Australia
Platform
Everything your council needs. Nothing it doesn't.
One platform. Citizen data, self-service, reporting, and compliance. Designed exclusively for Australian and New Zealand local government.
Unified Citizen View
One consolidated and trusted citizen record. No more fragmented data or disconnected systems.
24/7 Self-Service Portal
Citizens can lodge requests, track progress, and access services anytime through a modern portal.
Built for AU/NZ Councils
Built for Australian and New Zealand councils with privacy, security, and governance at the core.
Real-Time Dashboards
Live KPIs, service levels, and community outcome tracking with customisable reporting.
ISO 27001 Certified
Enterprise-grade security. Your citizens' data is protected to the highest international standards.
Weeks, Not Months
Rapid deployment with dedicated onboarding. We handle the migration so you can focus on your community.
Workflow
Every request. Always moving.
Service requests automatically route to the right team, trigger ERP updates, and notify citizens, all without manual intervention.
Request Created
Fires when a new service request is submitted
Condition
If/else branching based on field values
Assign Request
Assign a request to a staff member
Sync to External
Push data to an integrated external system
How It Works
Every citizen. Every system. One record.
Helios connects TechnologyOne, Civica, Pathway and more, matching and consolidating data into one trusted citizen profile. Your team gets a complete view of every request, interaction, and outcome in real time.
Live Dashboard
Live data. Zero guesswork.
A purpose-built dashboard that gives your team a live view of every request, priority, and workload across your council.
LGA Staff
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Staff Overview
Dashboard
1,284
Total Requests
438
Submitted
312
In Progress
189
Resolved
84
Critical
Tickets Over Time
New tickets created per day (last 30 days)
Tickets by Assignee
Click a segment to view tickets
What Councils Say
Trusted by local government across Australia
“GDATA have been very available and responsive to our requests, and extremely agile with modelling and ingesting data into Snowflake. GDATA’s service model and technology architecture is very modern and very scalable – enabling us to quite literally have multiple tables ingested within 24 hours of API exposure, and in some cases even less than that. These guys seem to have a solution to every problem and can handle some very serious technical requirements. I can attest to GDATA’s technical expertise and customer service, and happily recommend them as part of a BI strategy.”
Broderick McIntyre
IT Data Analyst — City of Greater Bendigo